Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern HydroChem’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘HydroChem’ or ‘us’ or ‘we’ refers to the owner of the website whose postal address is 23b Industrial Drive, Braeside, 3195. Our ABN is 57 005 556 605. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Freight Charges

Please Note – We are not able to deliver goods to a PO Box address.

Areas Not Serviced By Our Regular Carriers

Some locations & postcodes may be out of the area serviced by our regular carriers, even if they are not classified as a remote area. We will contact you if this is the case.

Deliveries to a Non-Business Address

Extra charges may apply if you need your order delivered to a home or private address. Please contact us to obtain a freight estimate if this is required.

Hand or Tailgate Deliveries

Any shipment that weighs over 25kg will need to be unloaded by a forklift. If there is no forklift available extra charges will apply for hand or tailgate unloads. Please contact us to obtain a freight estimate if this is required.

Deliveries During Non-Business Hours

Extra charges will apply for deliveries on a weekend, public holiday or outside usual business hours. Please contact us to obtain a freight estimate if this is required.

Redelivery Fee

Most carriers will charge a redelivery fee if there was no one on site when they first attempted to deliver the goods. Any charges of this nature will be passed onto the customer.

Delivery of Goods to an Unattended Address

If you have instructed us to leave your order at an unattended address, we or the carrier will not be held responsible if the goods go missing.

International Orders

We cannot ship our products outside Australia.

Estimated Delivery Dates

If we have provided you with an estimated delivery date, please be aware that this can change due to unforeseen circumstances and we will not accept any responsibility for late deliveries.

Goods Lost in Transit

Please be aware that we cannot offer a replacement for goods lost in transit until the courier company has actually specified that the goods have been lost. This can take up to 1 month.

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